Terms & Conditions
Terms & Conditions of ProFab3D Ltd.
At ProFab3D we pride ourselves on our great customer service and we are always here for you if you have any questions or issues. We do our best to provide the easiest and most enjoyable 3D printing experience.
Version May 2017 This page contains the Terms & Conditions and Warranty (One Year Replacement Part Policy) on which ProFab3D Ltd supply any of their products (each a “Product”) that are listed on their website http://profab3d.com (the “Site”) or are sold otherwise to you. Please read these Terms and Conditions carefully before ordering any Products. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.
1.Warranty (One Year Replacement Part Policy)
By purchasing our ProFab Mini you are automatically entitled to a one year warranty under our One Year Replacement Part Policy.
We will accept refunds and/or returns for any unopened items within 14 days from the date of delivery. We charge 10% restocking fee and the buyer must pay all shipping charges (the shipping fee for the initial purchase is non-refundable). If the item is opened within the first 14 days from date of delivery and you would like to request a return or refund please contact us with the reason for the return. If the problem is due to a manufacturing defect or a faulty component, we will evaluate the situation and provide you with free replacement parts under our One Year Replacement Part Policy with shipping costs covered by ProFab 3D Ltd. For manufacturing defects on major components you have the option of receiving the spare part for your own maintenance or you can choose to send the printer to one of our service centres. If you prefer to have the repairs done by our team you will have to incur the shipping costs. After the period of 14 days your purchase will be final and no returns will be accepted. If you encounter any problems after this period of time you are still covered by our One Year Replacement Policy and you can contact our support team to request spare parts. Shipping costs after the first 14 days will be paid by the buyer. We will assess requests on individual bases and try resolve your issue as soon as possible.
Issues such as a clogged nozzle which are caused by misuse or improper handling of the products will not be covered by the One Year Replacement Part Policy and will not be eligible for refund/return. We will do our best to help and provide tutorials and instructions on how to resolve the issue. However any costs incurred under such circumstances will be the buyer’s responsibility.
If you need assistance or you would like to return your product, please make sure you contact our team first as no returns will be accepted without a submitted refund/return form. Our aim is get your printer back up and running as soon as possible so that you can get back to creating and having fun with it.
By purchasing the ProFab Mini or any of the products on this website you agree to the Return/Refund Policy.
2. Returning products
2.1. Upon delivery of the goods, the buyer should inspect the condition of the goods. In case of any damage to the goods or packaging, the buyer will take all possible provisions to obtain compensation from the transporter.
2.2. All goods are checked before they are sent out. In the unlikely event that goods are faulty and the buyer wishes to obtain a replacement unit, they must contact our team first and upon confirmation return the original unit to ProFab3D at the address listed on the order invoice. Returning products is only possible in combination with an original invoice and original, complete and undamaged products and packaging.
2.3. Missing parts should be mentioned in writing or by e-mail to ProFab3D within fourteen (14) days after the delivering date.
2.4. Defective products manufactured by ProFab3D will be fixed or replaced with the same, if they are send back within fourteen (14) days after delivering and if ProFab3D concludes that the product is indeed defective. ProFab will not accept goods that have clearly been used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge or assembly error on the buyers part, no refund will be made, but the goods will be returned to the buyer at their expense. If there is evidence that the product has been modified or that a fix has been done on it, ProFab3D will not be made responsible and therefore will not provide an exchange.
1. Site Transactions
We reserve the right to refuse any order placed with us. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.
4.1. Orders should be paid by 100% down payment. ProFab3D can include other payment options in the future. Other payment options will be announced on the website.
4.2 The costs, both in and out of court, caused by non-fulfillment, late fulfillment or improper fulfillment of the obligations of the buyer, are payable by the buyer.
4.3 ProFab3D is permitted, in case of untimely payment by the buyer, to directly dissolve the agreement or delay the delivery to the moment that the buyer has completed his payment duties, including the payment of due interest and other costs.
4. Right to Change Site
We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice.
5. Product Information
We sell our products through both offline distributors and this Site. We currently do not have a physical store. If you are pursuing potential business relation with us or desire to purchase our products offline, please contact us at firstname.lastname@example.org
7. Delivery and delivery time
7.1. Orders will be delivered as quickly as possible. ProFab3D aims to send the products within ten (10) working days after receiving the order and down payment unless otherwise specified.
7.2. In the exceptional case that items cannot be shipped in the desired period, ProFab3D will contact the buyer beforehand to try to arrive at an agreement on how to process, including the option to cancel the order.
7.3. Orders are shipped to the delivery address noted in the buyer order. For international orders, buyer is also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.
7.4. Immediately after the goods have been delivered, the buyer bears the risk for all direct and indirect damage that maybe caused to or by these goods or components. The buyer also bears the risks of transportation from the moment of delivery. Buyer is responsible for filing any claims against carriers for damaged and/or lost shipments.
7.5. ProFab3D is not responsible for delays, loss or damage from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the buyer will be contacted and will have to pay for re-shipment postage.
8. Revoke Rights
8.1. The buyer may exercise his revoke right within fourteen (14) days after delivery of the product, without penalty and without stating reasons. The buyer can claim guarantee provisions only when the product and the packaging are returned within this period in original, complete, undamaged, unused and unopened conditions. All sent documentation, proof of guarantee and packaging materials should be included in the return delivery.
8.2. ProFab3D is never liable for any damage, theft or loss of the product or packaging during the return delivery.
8.3. The costs of the return delivery of the product are for the buyer.
8.4. In case the buyer exercised his revoke right as mentioned in the previous articles, ProFab3D will have to reimburse the cash value of the delivered goods within thirty (30) days after the products have returned to ProFab3D.
9. Error, Inaccuracies and Omissions
We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).
10. Guarantees and liabilities
10.1. Assembly instructions or printer settings are only partly provided by ProFab3D and may include contributions made by third parties. ProFab3D cannot take responsibility for the safe nor proper execution of these steps or settings, nor does ProFab3D accept responsibility of the functioning of the resulting assembly.
10.2. ProFab3D is never bound to financially compensate the buyer or other parties, unless the damage was caused by intention or guilt by ProFab3D. ProFab3D is not liable for any indirect loss or damage incurred or damage regarding loss of income or profit.
10.3. In case ProFab3D is obliged to financially compensate the buyer, the amount will always be limited to the invoice amount related to the product and/or service that caused the damage.
10.4. The guarantee of ProFab3D does not apply if:
– The defects are (partly) the result of normal wear, injudicious or incorrect handling or use, injudicious or incorrect maintenance;
– The product is employed for purposes other than normal purposes or used incorrectly;
– The buyer or the end user does not strictly observe the operating instructions provided by ProFab3D
– The original invoice is missing, modified, or made unreadable.
10.5. It is possible that ProFab3D places links on its website to other websites that could be of interest for a visitor. Such links are solely informative. ProFab3D is not liable for the content of the linked websites or the usage thereof.
10. Intellectual Property
Unless otherwise noted, the Sites, and all materials on the Sites, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by ProFab3D or its affiliates.
You may use the Site and the Content only for noncommercial, personal use. Unless we separately give you permission, you may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part.
If you believe your work has been copied in any way that constitutes copyright infringement, please submit your get in contact with us at ProFab3D
11. What Information We Collect
We may collect the personal information you knowingly provide to us by placing an order, applying for a job, completing an online form, signing up for promotional information or otherwise sending to us. The information may include your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc.
12. How We Use your Information
We may use the information we collect from our website in the following ways:
– To process and fulfill your order, including to send you emails to confirm your order status and shipment
– To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
– To improve the content, functionality, performance and usability of our website
– To help us address problems with and improve products and services
– To enhance your shopping experience
– To analyze trends and statistics
– To contact you if necessary
ProFab3D Ltd operates the www.printfab3d.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
13. Cancelling or Changes to Your Online Accounts
If you have created an account or a personal profile on one of our websites, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity.
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY PROFAB3D ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND HEREUNDER, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OR OUR SERVERS OR ELECTRONIC COMMUNICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.