Product Questions

1Where can I buy the ProFab Products ?
We partner with the best resellers across Europe. Simply Go to our Reseller List here : Reseller List All Printers are shipping directly from our resellers for fast and efficient shipping. All printers are warehoused within Europe so no need to worry about import or customs.
2How do I get started with my 3D Printer?
You will find a very detailed and straight forward user guide in the each box of your 3D Printer. If you have some questions, you can also check out our tutorial page at : Video Tutorials
3Does my printer have a heated print bed and why do I need one?
All version of the ProFab Mini come with a heated bed included. ProFab Mini’s heated bed can reach temperatures up to max temp of 90º C,. Heated beds are used because they significantly improve the print quality by keeping the extruded plastic warm and therefore preventing warping. Warping is a common issue where the plastic on the end of the print cools off unevenly in relation to the plastic on the inside of the print which causes the edges of the print to warp. While it is recommended to use a heated bed in general with materials like PLA as it makes adhesion better, it makes it easier to remove the print and as we mentioned above it considerably improves print quality, for some materials such as ABS and PTEG and truly all materials as it improves first layer adhesion.
4What materials can I print on my 3D printer?
The ProFab Mini has been rigorously tested with the majority of the PLA materials on the market today but for best results we have engineered our ProFab Premium PLA specifically for the ProFab Mini's Hotend tho unlike other low cost printers, The ProFab Mini is open to 3rd Party materials. For best results we do recommend to print with our premium PLA or materials from our approved lists or from our partners such Polymaker. The ProFab Mini work flawlessly with PolyPlus, PolyMax, PolyWood and PolySmooth. For flexible materials like Ninjaflex or PolyFlex our ProFab Mini+ upgraded Extruder feeder is needed. You can find dedicated slicing profile for each material for on ProFab Mini here: Download Section.
5Can my printer print composite materials?
Yes, However some composite materials may erode the brass nozzle therefore printing in materials not included in the manufactured recommended materials may void the warranty. For the ProFab Mini, you can find the list of approved materials on the product page under Recommended Materials Tab Materials List. In order to ensure you take advantage of the full warranty we advise using only materials from the approved list.
6Why do I need BuildTak printing surface on my bed?
BuildTak has been specifically developed to provide better adhesion by creating an optimal bond between the 3D printed object and the bed, which is extremely important. If you already have experience with 3D printing you understand the frustration of finding your print has detached itself from the bed after hours of printing and all that time and material have been wasted. BuildTak is also very easy to install, it protects the build plate, it is very durable and can be used for many consecutive prints.
7What is a clogged nozzle and how can I resolve that issue?
One of the challenges of 3D printing could be a jammed nozzle. Most often the reason for blocking of the extruder is the material - sometimes the diameter is not consistent or the quality is not very good. In order to avoid that issue we strongly recommend only using the approved materials as they have gone through extensive testing and quality control and they are guaranteed to produce a perfect and flawless experience every time. Another reason could be the material you used was not stored properly which resulted in moisture being absorbed in it and therefore the performance is affected. ProFab Premium PLA and all of Polymaker’s materials come in a vacuum bag which includes a small silica gel pouch in it - we advise keeping the material in its packaging when not being used in order to preserve its qualities longer. Another potential reason could be the printing temperature - please refer to the material’s User Guide or the information on our website under each product page to make sure you have selected the correct settings. If you are however having this issue and your extruder is clogged please refer to our tutorials page for a video on how to unclog the nozzle: Video Tutorials
8My printer is making a clicking noise, what could it be and how do I resolve it?
There are a couple of reasons why your printer could be making unusual noises. The first reason may be that the motors are skipping steps. To resolve this, check the temperature of the stepper motors. Try lower the room temperature or give your printer sufficient time between each print to cool down. Another reason may be that the bot step on the electronics board may be overheating. Ensure that there is both sufficient airflow to the board and that the bot step has a heat sink attached. Another reason may be that there may be obstruction in the way of the X-Y or Z axis. Finally one of the main reasons for hearing this may be that your reading gear or hobbled gear is grinding the filament and not able to apply sufficient pressure to push through the hot end. This may be due to a jam or obstruction in the hot end or the printing temperatures may be too low. If you are printing too close the the bed, the filament spool is not feeding into the extruder motor easily and causing back pressure. Finally there may be particles stuck between the teeth of the hobbled gear in which case remove the filament and clean with tweezers or a pointed tool.
9How do I level the bed?
Levelling the bed is extremely important in order to guarantee the print quality and the successful completion of the print. Your printer comes pre-levelled, however sometimes during transportation it is possible that the bed moves slightly and you will need to level it again. Here is a video on how to do it: Video Tutorials
10How do I load my material?
Loading the material in the printer is a very straight forward process. Check out our tutorial page for a video on how to do that: Video Tutorials
11What is the maximum print volume of my printer?
The maximum print volume of the ProFab Mini and Mini+ is 120mm X 120mm X 120mm. However, that does not mean you cannot print bigger models - go to our tutorials page to find out how to use the slicing software in order to print models in parts which fit your print bed. Video Tutorials
12Why isn’t my print sticking to the bed?
ProFab Mini series printers come with a sheet of BuildTak print surface in order to ensure better adhesion between the print and the bed. However, if your print is still not sticking very well the problem most likely is that the bed is not levelled and it is too far from the nozzle. Go to our tutorials page for a video on how to level your bed: Video Tutorials Also, ensure that you have the heated bed operating at temperatures of around 60 degrees for PLA and between 80 and 90 for ABS.
13What is a slicer and what kinds of slicers can I use?
Slicing software generally serves as an interpreter for your 3D printer by converting a 3D file such as STL or OBJ into a GCODE which translates the model in individual layers. On the SD card that comes with the ProFab Mini and Mini+ you can find installation files for Cura, one of the most commonly used slicing software programmes. The ProFab Mini series printers can work with other slicing softwares such as Simplified 3D as well. You can find the specific profiles ProFab’s team have developed for Cura and some other popular slicers here: Downloads. Also, if you are new to 3D printing you can check out our tutorial on how to use slicing software at our tutorials page Video Tutorials
14How do I use the ProFab Mini mobile application?
The app has been designed so that it can offer a very easy and straight forward user experience to activate the wifi on your 3D printer. This app is only designed to activate the wifi. In order to use the remote monitoring option, simply enter the IP Address that appears on your printer screen after the app process was successful. Please refer to this video for a small introduction on how to use it: https://www.youtube.com/watch?v=lTC2AQQuRpY
15How do I update the firmware on my 3D printer?
For firmware or software updates please visit Wiki Page tho please do take note that without ProFab's approval or guidance, doing so will void your warranty.
16Why is my heated bed not heating up?
This may be due to a number of reasons. The three main reasons are that in your slicer settings you have not set a temperature of your bed. In this case please go back to your slicer and under “Temperatures” choose your heated bed and select the desired temperature. Second reason could be a loose or broken wire, please inspect the wire from the bed to the board for any visible kinks, breaks or loose connections. Third reason could be a faulty or burn port on your mother board. In this case please contact support.
17Why is my screen reading unusual temperatures?
There could be a number of issues why your temperatures are reading incorrectly. As always first thing we suggest is turn off your printer and turn it back on. For any irregular readings the wire from the thermistor to the extruder or the heat bed can be either loose, broken or disconnected from the mother board. Please check the wiring to see if there are any broken or loose wires. If so, please contact Customer Support.
18Where do I get the mobile application for my ProFab Mini?
You can go to www.profab3d.com/app and click on the link which will take to the Apple Store for iOS or the Google PlayStore for Android.
19Does the Removable Flex Bed System Fit my Monoprice Select Mini
Yes the ProFab Removable Flex Bed System fits the Monoprice Select mini V1 and V2 and well as ProFab's Mini, Mini+ V2 and V3. For Installation please find a short, simply tutorial here : Video Tutorials
20How should I store my material?
Storing your material properly is essential for prolonging its life and ensuring its print qualities. ProFab Premium PLA and Polymaker’s portfolio of materials come in a vacuum bag which includes a small silica gel pouch in it - we advise keeping the material in its packaging when not being used in order to make sure no humidity is absorbed and it is preserved better. How do I print with PLA? Printing in PLA does not require a heated bed even though having one has proven to provide better printing results. Recommended printing temperature is 195-230° C for 1.75mm diameter and 210-230° C for 2.85mm diameter. The recommended print speed is 40-90mm/s. For more information you can refer to your product sheet or contact our team.
21What materials require a heated bed?
A heated bed is recommended when using all materials, but it is especially necessary when printing with ABS and Polycarbonate.
22How many prints do I get from one spool of material?
It is very hard to answer this question as it hugely depends on the size, the design of the models and the printing settings (what percentage of infill are you using and whether the part requires support material). To give you a very rough estimate, one spool of 750 grams can print about 300 standard size chess pieces.
23Do you sell larger spools?
Yes, we offer 3 kg spools. For orders or more questions, please contact us at sales@profab3d.com
24I want to print ABS but have heard the fumes are harmful
Yes it is true that there has been may researchers and tests showing that ABS fumes can be harmful. Well there is an alternative. Polymaker's PolyMax PLA is an enhanced PLA and has been rigorously tested and prints beautifully on all the ProFab Mini series 3D printers. How strong is PolyMax over regular PLA. Very... It 9 times stronger than regular PLA.
25How do I post process my prints?
In general after the print is ready it does not need post processing. However, you can sand, paint and post process your prints and create some really cool designs.
26How do I print in flexible materials?
Firstly you will need the upgraded ProFab Mini+ extruder feeder. You can print this upgrade out here : https://www.thingiverse.com/thing:2029972 Printing in PolyFlex does not require a heated bed even though having one has proven to provide better printing results. Recommended printing temperature is 220-235° C. The recommended print speed is 30-90mm/s. For more information you can refer to your product sheet or contact our team.
27How do I print in Wood like materials?
wood composites can be easily printed on the ProFab Mini series printers. Printing in Polymaker's PolyWood for example does not require a heated bed even though having one has proven to provide better printing results. Recommended printing temperature is 200-235° C for 1.75mm diameter and 200-235° C for 2.85mm diameter. The recommended print speed is 30-60mm/s. For more information you can refer to your product sheet or contact our team.

Shipping & Resellers

1What is the shipping rate?
Our shipping rates vary between countries and it depends on your location. We also offer free shipping throughout Europe with the purchase of ProFab Mini 3D printer and one 750 gram spool of ProFab Premium PLA in a colour of your choice.
2What are your shipping options?
Our standard shipping option is DPD Economy. In case you need an express service please contact customer support to receive a quotation for the charges. 2. How long does shipping take? Thanks to our strategic locations we are able to offer very quick and efficient shipping services. Depending on where in Europe you are located, shipping can take between 2-7 working days.
3When will my products be dispatched?
Items which are in stock will be dispatched within 24 hours and you will receive an email with a tracking number. In case the items you have purchased are currently out of stock or dispatch may be delayed, a member of our customer support team will get in touch with you.
4What is my warranty?
Different products offer different warranty. Please refer to your User Guide for more information.
5What method payments can I use?
We support secure payments through Master Card, Maestro, Visa, Visa Electron, V Pay, Bank Transfer or PayPal. Please note that payments via PayPal will be charged an additional service fee.
6Is it safe to make purchases on printfab3d.com?
Absolutely. We use an internationally accepted SSL security system to encrypt all credit card payments made via the website. The SSL security certificates have been issued by… with 128 bit AES (Advanced Encryption Standard) cryptographic codes in order to guarantee maximum security for communications.
7When will the charge be made to my card?
We process all purchases after the have gone through the system in order to ensure the item you have purchased is in stock. Your card will be charged upon the dispatch of your order and you will receive a confirmation email.
8I have a discount code, how can I use it?
During the Check Out process you will see a field named “Discount Code”. You can enter your coupon there and the discount will be automatically deducted.
9I am a registered business with a valid VAT number, how do I ensure VAT does not get added to my purchase?
During Check Out make sure you select Business Customer and add your VAT number. The system will automatically deduct VAT.
10Do I need to pay VAT?
If you are a private customer located in Europe we need to add VAT to your purchase. In case you are a business customer and you are VAT registered, you can add your VAT number during check out and VAT will be automatically deducted.
11What happens after I place an order?
After you place an order, you will receive an email to confirm your order is being processed. We will verify the items you have purchased are in stock and we will prepare them for dispatch. You will receive an email with confirmation and a tracking number once the items have been pick up by our logistics partners.
12What are the Shipping Rate Zones?
The shipping rates are calculated based on zones or regions in Europe. Below are the shipping zones for Europe; Zone 1: Bulgaria Zone 2: Hungary, Austria Zone 2.1: Germany Zone 3: Belgium, United Kingdom, Italy, Luxembourg, Poland, Slovakia, Slovenia, France, Netherlands, Croatia, Czech Republic, Denmark Zone 4: Estonia, Ireland, Spain, Latvia, Lithuania, Portugal, Finland, Sweden Zone 5: Greece, Romania Zone 6: Malta, Cyprus

General Questions

1Where can I find a support community for the products I have purchased?
We have a great support network through our social media channels such as Facebook and Twitter. There you can ask us or many of our other customers for troubleshooting or other questions. For the ProFab Mini you can check their forum page www.profab3d.com/forum. For any inquiries on the Raise 3D you can head over Raise3D Forum
2My question isn’t here, where can I find help?
If you are still having problems and you couldn't find the answer here you can always send us a message us here and we will get back you asap: www.printfab3d.com/contact-us
3Do you have a Facebook or Twitter page?
Yes, PrintFab3D have both Facebook and Twitter pages, where our customers and other printing ethusiats share and comment on new materials, impressive prints and help troubleshoot each other projects or printing queries.   You can find us Twitter at: Twitter   You can find us Facebook at: Facebook

Didn`t found answer you looking for?

Contact our experts

Drop Us A Message

Send Us a Message or Contact us through our social media channels
Send us a message through our social media or use the contact from on the right. We try our best to get back to you within 24 hours.
[yikes_mailchimp_checkbox]